Frequently asked questions
Is this a physical product?
No. This is a digital product you print and frame yourself.
Does it work with any song?
Yes. Any Spotify song.
Do I need to write a message?
No. You can leave it blank and we’ll create one for you.
Will the song play automatically?
The song starts playing when the QR code is scanned with a phone. It opens instantly in Spotify so the moment feels magical and effortless.
Do I need Spotify?
Spotify works best for instant playback.
Support for other platforms may be added soon.
Can I give this as a gift if I’m short on time?
Yes. This is an instant digital gift. You can personalize it, download it, print it, and gift it the same day — no shipping or waiting required.
How is my order delivered and how long does it take?
Your Scan Play Frame is delivered as a digital file.
Once you complete your personalization, your design is created and delivered within 1 business hour, during business days and working hours.
You’ll receive it digitally, ready to download, print, and frame, No shipping required.
